Terms and Conditions

www.myrenova.com (this "WEBSITE") is operated by RENOVA - Fábrica de Papel do Almonda SA (Renova, we or us). Renova is a brand and company registered in Portugal at the Torres Novas Chamber of Commerce with the VAT Identification No.: PT 500 348 723 and has its headquarters at Zibreira, 2350-859 Torres Novas - Portugal. 

Applicable Law

By visiting RENOVA webshop, you agree that the laws of Portugal, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and RENOVA or its affiliates.

These Terms govern your use of the myrenova.com website and your relationship with Renova FPA SA (Renova, we or us). 

Delivery time & payment mode

We will estimate shipping and delivery dates based on the delivery address you provided. Renova uses PayPal as a secure payment gateway. You can use a PayPal account or checkout without an account by using your own credit card. Any submitted information is kept secure and cannot be viewed by anyone else on the WEB. We usually take 24 hours to credit your card and proceed with shipping. You will receive order confirmation and delivery information by e-mail.

Prices and Tax

Prices are shown with tax included. Charges for shipping and handling will be calculated during the checkout process according to your shipping details. The price you pay will include VAT for all deliveries within the European Union. Delivery to non-European countries may result in import duties payable on receipt of the goods. Import taxes and/or duties are the responsibility of the purchaser.

Cancellation and Returns

If you are not completely satisfied with our products you have the right to cancel your order within 30 days of delivery, return the goods and receive either a full refund of your monies or replacement goods. Please use the contact form to report any problem or submit any question.

Confidential Information

All confidential information, including credit card details, are held securely. Customer details are not passed to third parties and are used only in accordance official laws concerning Data Protection.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Imprint - Address and contact info

RENOVA - Fábrica de Papel do Almonda SA


2350-859 Torres Novas


VAT Identification No.: PT 500 348 723

PHONE: +351 249 830 200

Email: info @ renova.pt

For any information concerning your orders please contact us.